To: Our Valued Clients and Community Partners
Subject: COVID-19: Providing Behavioral Health Services In This Uncertain Time

As Coronavirus (COVID-19) continues to present a major concern, we’re doing our best to keep everyone healthy and safe in our workplace, while also minimizing disruptions to the services we provide to our community.

In this effort, with the safety of our clients, staff and community members in mind and under the recommendations of local and government health officials for social distancing, High Country Behavioral Health will temporarily transition clients from in-person office appointments to virtual telehealth appointments. Telehealth services are delivered online via Zoom - a secure, HIPPA approved meeting application or by standard or wireless telephone. No special equipment is required for these appointments – clients may use their computer, smart phone, cellular or landline phone. At this time, in-office visits will still be available on a case-by-case basis, where there has not been a history of recent symptoms, illness or travel to a known hot spot for the COVID-19 virus. Of course, we will offer these telehealth services to our clients at no additional cost and regardless of the client’s insurance coverage for receiving telehealth services. Please call our office for questions and/or to set up an appointment.

Please know that HCBH will continue to monitor the situation closely and make changes accordingly. Our top priority is the health and safety of all community members and we pledge to stand by you through this uncertain time.